> For the complete documentation index, see [llms.txt](https://help.mywayroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywayroute.com/subscription-management/why-cant-i-buy-a-subscription.md).
# Why can't I buy a subscription?
{% hint style="info" %}
**Using MyWay on Android?** This page describes the iOS app version 3. See [Version 2 of this page](https://help.mywayroute.com/v2/subscription-management/why-cant-i-buy-a-subscription).
{% endhint %}
To buy a subscription, open the menu (☰, top right) and tap **Get Premium**. MyWay also offers it when you choose the stop order for a route with more than 15 stops.
If the purchase doesn't go through, check the most common reasons first:
* There is not enough money in your account.
* Something is wrong with your [payment method](/subscription-management/how-to-change-or-add-a-payment-method.md).
* **"Couldn't load subscription plans"**: MyWay couldn't load the plans. Check your internet connection and open the screen again.
* **"Purchase is awaiting approval"**: your family organizer needs to approve the purchase (Ask to Buy). Once they approve it, Premium turns on.
If none of these applies, check your store account. The most common problems are below.
### **Apple App Store (iPhone, iPad)**
* Your App Store account is not allowed to make in-app purchases ().
* You use a different Apple ID for purchases, which has its own limitations or issues ().
### Google Play Store (Android)
* Your payment method is likely wrong. [Make sure your payment method is not expired](/subscription-management/how-to-change-or-add-a-payment-method.md).
* Make sure your account has not been blocked or restricted by Google.
Each case has its own way of resolving it. Check the official Apple App Store or Google Play Store documentation, or [contact us](/how-to-contact-us.md).