MyWay Route Planner Knowledge Base
MyWay Route Website
  • MyWay Knowledge Base - Home
  • What is MyWay Route Planner?
    • Does MyWay work in my area?
    • How much does MyWay Route Planner cost?
    • What languages MyWay supports?
  • How many addresses can I add to a route?
  • I can't find an address
  • Is there any difference in functionality between iOS version and Android version of MyWay?
  • Service Status
  • How to contact us?
  • Guides
    • How to use MyWay Route Planner
    • Understand Optimisation Settings
    • Managing your Routes
    • Managing your Contacts and Places
    • Understand Vehicle Settings
    • Understanding Stop Settings
    • Understand Navigation Settings
    • Import from file and multi-line import
    • Export your route and share it with others
    • Proof of Delivery
    • Planning Multi-Day routes
  • FAQ
    • The route MyWay produced doesn't look correct?
    • Why do some of my stops have issues, "Path not Found" or "Unexpected error"
    • Using MyWay without an internet connection (Offline Mode)
    • What Service Time should you choose?
    • What if the app is crashing
    • Your privacy and where we store your data
  • Subscription Management
    • MyWay does not recognize my subscription
    • How to upgrade/downgrade MyWay subscription?
    • Which payment methods are supported?
    • How to change or add a payment method?
    • How can I get a receipt for my purchase?
    • Why can't I buy a subscription?
    • How to cancel your MyWay subscription?
    • How can I get a refund?
    • Use MyWay on multiple devices
    • Does the app support Family Sharing in iOS?
    • I've been double charged
    • Special pricing for non-profit organizations and volunteers
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  • Apple App Store (iPhone, iPad)
  • Google Play Store (Android)

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  1. Subscription Management

Why can't I buy a subscription?

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Last updated 8 months ago

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There are multiple reasons why you can't buy a subscription. The most obvious are:

  • There is not enough money in your account to buy a subscription.

  • There is something wrong with your Payment Method.

Please check none of the above applied to you, and if everything looks good, please check if there is any specific issue related to your App Store. The most common store problems are below:

Apple App Store (iPhone, iPad)

  • Your App Store account is not allowed to make an in-app purchase ()

  • You use a different Apple ID account for purchases, which has its own limitations or issues ().

Google Play Store (Android)

  • Your payment method is likely wrong. .

  • Please make sure your account has not been blocked or restricted by Google.

Each and every case has its own way of resolving it. If you have been facing any of these issues, please refer to the official Apple App Store and Google Play Store documentation to resolve them.

https://support.apple.com/en-us/HT204396
https://support.apple.com/en-us/HT207937
Please make sure your payment method is not expired