# What if the app is crashing

### iOS

If the app is freezing, crashing, or not working, please try to reinstall the app. When reinstalling the app, make sure you're logged in to the correct Apple ID account. You might need to [restore your purchase](/subscription-management/myway-does-not-recognize-my-subscription.md) when reinstalling the app on your iPhone.

### Andoird

If the app is freezing, crashing, or not working, please try to clear the app cache and app data (if clear cache did not help) or reinstall the app. 

#### How to clear cache on Android device: 

{% hint style="danger" %}
Please keep in mind that all routes and data will be deleted from your phone after you the application. We do not save any data on any external servers because we care about your privacy, so please make sure you make a copy of important routes.
{% endhint %}

If you have Samsung phone you can follow this instruction - <https://www.samsung.com/us/support/answer/ANS00077611/>

If you have Xiaomi phone you can follow this instruction - <https://xiaomiui.net/how-to-clear-cache-on-your-android-device-5119/>

After reinstalling the app, make sure you're logged in to the correct Google Account.


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