> For the complete documentation index, see [llms.txt](https://help.mywayroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywayroute.com/faq/what-if-the-app-is-crashing.md).

# What if the app is crashing

{% hint style="info" %}
**Using MyWay on Android?** This page describes the iOS app version 3. See [Version 2 of this page](https://help.mywayroute.com/v2/faq/what-if-the-app-is-crashing).
{% endhint %}

If MyWay freezes, crashes or doesn't work, try these steps:

1. Close MyWay and open it again.
2. Install the latest version of MyWay from the App Store and the latest iOS version.
3. Clear the app cache: open the menu (☰, top right) and tap **Preferences** > **Cache** > **Clear Cache**. This deletes only map data and other temporary files; your routes and saved places aren't affected.
4. If nothing helps, [contact us](/how-to-contact-us.md) (**Talk to Us** in the menu) and describe what you did before the crash.

When MyWay crashes, it sends us a crash report automatically the next time you open the app, so we can find and fix the problem.

{% hint style="danger" %}
Your routes, saved places and proof of delivery are stored on your iPhone. We do not store your routes on our servers because we care about your privacy: the data MyWay sends to our servers to build or optimize a route is not linked to you, so it can't be used to restore your routes. If you delete the app, your routes are deleted too. Before reinstalling, save the routes you need, for example as a [PDF report or a route copy](/guides/export-your-route-and-share-it-with-others.md).
{% endhint %}

After reinstalling the app, make sure you're signed in to the App Store with the correct Apple ID. You might need to [restore your purchase](/subscription-management/myway-does-not-recognize-my-subscription.md).