MyWay Route Planner Knowledge Base
MyWay Route Website
  • MyWay Knowledge Base - Home
  • What is MyWay Route Planner?
    • Does MyWay work in my area?
    • How much does MyWay Route Planner cost?
    • What languages MyWay supports?
  • How many addresses can I add to a route?
  • I can't find an address
  • Is there any difference in functionality between iOS version and Android version of MyWay?
  • Service Status
  • How to contact us?
  • Guides
    • How to use MyWay Route Planner
    • Understand Optimisation Settings
    • Managing your Routes
    • Managing your Contacts and Places
    • Understand Vehicle Settings
    • Understanding Stop Settings
    • Understand Navigation Settings
    • Import from file and multi-line import
    • Export your route and share it with others
    • Proof of Delivery
    • Planning Multi-Day routes
  • FAQ
    • The route MyWay produced doesn't look correct?
    • Why do some of my stops have issues, "Path not Found" or "Unexpected error"
    • Using MyWay without an internet connection (Offline Mode)
    • What Service Time should you choose?
    • What if the app is crashing
    • Your privacy and where we store your data
  • Subscription Management
    • MyWay does not recognize my subscription
    • How to upgrade/downgrade MyWay subscription?
    • Which payment methods are supported?
    • How to change or add a payment method?
    • How can I get a receipt for my purchase?
    • Why can't I buy a subscription?
    • How to cancel your MyWay subscription?
    • How can I get a refund?
    • Use MyWay on multiple devices
    • Does the app support Family Sharing in iOS?
    • I've been double charged
    • Special pricing for non-profit organizations and volunteers
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  1. FAQ

What if the app is crashing

PreviousWhat Service Time should you choose?NextYour privacy and where we store your data

Last updated 1 year ago

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iOS

If the app is freezing, crashing, or not working, please try to reinstall the app. When reinstalling the app, make sure you're logged in to the correct Apple ID account. You might need to when reinstalling the app on your iPhone.

Andoird

If the app is freezing, crashing, or not working, please try to clear the app cache and app data or reinstall the app. When reinstalling the app, make sure you're logged in to the correct Google Account.

If you have Samsung phone you can follow this instruction -

If you have Xiaomi phone you can follow this instruction -

Please keep in mind that all routes and data will be deleted from your phone after you the application. We do not save any data on any external servers because we care about your privacy, so please make sure you make a copy of important routes.

restore your purchase
https://www.samsung.com/us/support/answer/ANS00077611/
https://xiaomiui.net/how-to-clear-cache-on-your-android-device-5119/