MyWay Route Planner Knowledge Base
MyWay Route Website
  • MyWay Knowledge Base - Home
  • What is MyWay Route Planner?
    • Does MyWay work in my area?
    • How much does MyWay Route Planner cost?
    • What languages MyWay supports?
  • How many addresses can I add to a route?
  • I can't find an address
  • Is there any difference in functionality between iOS version and Android version of MyWay?
  • Service Status
  • How to contact us?
  • Guides
    • How to use MyWay Route Planner
    • Understand Optimisation Settings
    • Managing your Routes
    • Managing your Contacts and Places
    • Understand Vehicle Settings
    • Understanding Stop Settings
    • Understand Navigation Settings
    • Import from file and multi-line import
    • Export your route and share it with others
    • Proof of Delivery
    • Planning Multi-Day routes
  • FAQ
    • The route MyWay produced doesn't look correct?
    • Why do some of my stops have issues, "Path not Found" or "Unexpected error"
    • Using MyWay without an internet connection (Offline Mode)
    • What Service Time should you choose?
    • What if the app is crashing
    • Your privacy and where we store your data
  • Subscription Management
    • MyWay does not recognize my subscription
    • How to upgrade/downgrade MyWay subscription?
    • Which payment methods are supported?
    • How to change or add a payment method?
    • How can I get a receipt for my purchase?
    • Why can't I buy a subscription?
    • How to cancel your MyWay subscription?
    • How can I get a refund?
    • Use MyWay on multiple devices
    • Does the app support Family Sharing in iOS?
    • I've been double charged
    • Special pricing for non-profit organizations and volunteers
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  • Apple App Store (iPhone, iPad)
  • Google Play Store (Android)

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  1. Subscription Management

How to upgrade/downgrade MyWay subscription?

Learn about how to upgrade/downgrade your subscription on iOS platform or Android platform

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Last updated 2 months ago

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If subscription is not recognised by Apple/Google please follow before doing any upgrade/downgrade.

If you want to upgrade/downgrade a subscription, you can do this by simply following next steps.

Apple App Store (iPhone, iPad)

You can change your subscription from your Apple Settings

  • Open the Apple Settings app

  • Make sure you're signed in with the correct Apple ID.

  • Tap your name

  • Tap "Subscriptions"

  • Select the MyWay subscription (*)

  • Select a new subscription type from the available options

  • Confirm new subscription

Google Play Store (Android)

You can change your subscription from your Google Play Store

  • Open the Google Play Store app

  • Make sure you're signed in with the correct Google Account.

  • Tap "Payments and Subscriptions"

  • Tap the profile icon in the top right-hand corner of the screen

  • Go to "Subscriptions"

  • Select the MyWay subscription (*)

  • Select a new subscription type from the available options.

  • Confirm new subscription

*If MyWay is not shown in your list of subscriptions, it means you don't have an active subscription for this account.

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