I've been double charged
First of all. A double charge is not a common issue but because of the nature of App Store and Google Play store, it still might happen. The good news is it pretty easy to sort out.
There are a few reasons you might see a double charge from MyWay:
If you've recently subscribed to MyWay, a double charge might be caused by a hold. Apple and Google place a hold on your account to see if there are sufficient funds. As soon as you finish your free trial and the first charge goes through, the hold is removed by Apple or Google. Unfortunately, some banks don't handle this properly. Instead, they show the hold as a charge and may take up to a month before showing the hold has been removed. If the hold isn't removed after 1 month, please let us know.
If you were late with paying your subscription fee last month, Apple or Google could charge you twice for last month and this month. A double charge might also occur if your subscription was automatically canceled because Apple/Google couldn't charge the payment and now you've restarted the subscription.
If you've accidentally bought a MyWay subscription twice on an Apple device, Apple will automatically refund the double charge. You can check your Apple purchases here.
If you've accidentally bought a subscription twice or started 2 free trials on Google play, you can check that here. Please cancel one of them and apply for a refund.
You might have started a subscription on both an Apple and an Android device. You can check that here for Apple and here for Android. Please cancel the account you don't want to use anymore and apply for a refund here.
If none of the above helps, you can also dispute all charges from MyWay to your bank. If you wait for 1 month, all charges from MyWay will be canceled, and now you can safely start a new subscription. If that doesn't help either, please contact us and send us a screenshot of all charges, and we will be able to assist you.