MyWay Route Planner Knowledge Base
MyWay Route Website
  • MyWay Knowledge Base - Home
  • What is MyWay Route Planner?
    • Does MyWay work in my area?
    • How much does MyWay Route Planner cost?
    • What languages MyWay supports?
  • How many addresses can I add to a route?
  • I can't find an address
  • Is there any difference in functionality between iOS version and Android version of MyWay?
  • Service Status
  • How to contact us?
  • Guides
    • How to use MyWay Route Planner
    • Understand Optimisation Settings
    • Managing your Routes
    • Managing your Contacts and Places
    • Understand Vehicle Settings
    • Understanding Stop Settings
    • Understand Navigation Settings
    • Import from file and multi-line import
    • Export your route and share it with others
    • Proof of Delivery
    • Planning Multi-Day routes
  • FAQ
    • The route MyWay produced doesn't look correct?
    • Why do some of my stops have issues, "Path not Found" or "Unexpected error"
    • Using MyWay without an internet connection (Offline Mode)
    • What Service Time should you choose?
    • What if the app is crashing
    • Your privacy and where we store your data
  • Subscription Management
    • MyWay does not recognize my subscription
    • How to upgrade/downgrade MyWay subscription?
    • Which payment methods are supported?
    • How to change or add a payment method?
    • How can I get a receipt for my purchase?
    • Why can't I buy a subscription?
    • How to cancel your MyWay subscription?
    • How can I get a refund?
    • Use MyWay on multiple devices
    • Does the app support Family Sharing in iOS?
    • I've been double charged
    • Special pricing for non-profit organizations and volunteers
Powered by GitBook
On this page

Was this helpful?

  1. Subscription Management

I've been double charged

PreviousDoes the app support Family Sharing in iOS?NextSpecial pricing for non-profit organizations and volunteers

Last updated 8 months ago

Was this helpful?

First of all. A double charge is not a common issue, but it might still happen because of the nature of the Apple App Store and Google Play Store. The good news is it is pretty easy to sort out.

There are a few reasons you might see a double charge from MyWay:

1. Hold not correctly handled by your bank

If you've recently subscribed to MyWay, a double charge might be caused by a hold. Apple and Google place a hold on your account to see if there are sufficient funds. As soon as you finish your free trial and the first charge goes through, the hold is removed by Apple or Google. Unfortunately, some banks don't handle this correctly. Instead, they show the hold as a charge and may take up to a month before showing the hold has been removed. Please let us know if the hold isn't removed after 1 month.

2. Your previous payment was late

If you were late paying your subscription fee last month, Apple or Google could charge you twice for last month and this month. A double charge might also occur if your subscription was automatically canceled because Apple/Google couldn't charge the payment, and now you've restarted the subscription.

3. Accidentally bought a subscription twice

If you've accidentally bought a MyWay subscription twice on an Apple device, Apple will automatically refund the double charge. You can check .

If you've accidentally bought a subscription twice or started 2 free trials on Google Play, . Please one of them and .

4. Started a subscription on both Apple and Android

You might have started a subscription on both an Apple and an Android device. You can and . Please the account you don't want to use anymore and .

5. Other

If none of the above helps, you can also dispute all charges at your bank. If you wait for 1 month, all disputed charges will be canceled, and now you can safely start a new subscription. If that doesn't help either, please contact us and send us a screenshot of all charges, and we will be able to assist you.

your Apple purchases here
you can check that here
cancel
apply for a refund
check that here for Apple
here for Android
cancel
apply for a refund here