> For the complete documentation index, see [llms.txt](https://help.mywayroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywayroute.com/guides/proof-of-delivery.md). # Proof of Delivery Mark stops as Success or Failed and add photos, a signature or notes: visit tracking, visit confirmation, proof of visit, delivery status, delivery confirmation. {% hint style="info" %} **Using MyWay on Android?** This page describes the iOS app version 3. See [Version 2 of this page](https://help.mywayroute.com/v2/guides/proof-of-delivery). {% endhint %} Proof of Delivery lets you record what happened at each stop while you're on a route: set a status, take photos, collect a signature and add notes. These features work when the Proof of Delivery setting is on. ## Turn Proof of Delivery on or off Open the menu (☰, top right) and tap **Preferences** > **Proof of Delivery**. The first time you complete a stop, MyWay also asks "Turn On Proof of Delivery?". ## Complete a stop The buttons on the current stop depend on the Proof of Delivery setting: * **Proof of Delivery on:** you see **Success** and **Failed** (✕). Each of them opens the Proof of Delivery screen. * **Proof of Delivery off:** **Done** closes the current stop and makes the next one current. ## Statuses and proof The Proof of Delivery screen has three statuses, each saved with the time you set it: * **Arrived:** you arrived at the stop. MyWay selects it automatically when you mark the stop as **Success**. * **Success:** the stop is completed. You can add proof: photos, a signature and details. * **Failed:** the stop can't be completed. Choose a failure reason or add a **Custom Reason**. You can add photos, a signature and details here too. Proof can include: * **Photo:** up to 5 photos, taken with the camera or chosen from your library. * **Signature:** the customer signs on the screen. * **Details:** a text note. Tap **Done** to save the proof and close the stop.

### Why Arrived and Success are separate Getting to a stop and finishing it don't always happen at the same moment. You may park and then spend a while delivering to an office on the 10th floor, waiting for the customer or doing a service job. That's why MyWay has two statuses: mark **Arrived** when you get there and **Success** (or **Failed**) when you're done. Each status keeps its own time, so you can see when you arrived and how long the stop actually took. 1. When you get to the stop, swipe it to the right and tap **Arrived**. MyWay saves the time and makes the next stop current. 2. When you finish, touch and hold the stop and choose **Success** or **Failed**, or open the stop and tap the status there. Add the proof and tap **Done**. If you tap **Success** right away, MyWay marks the stop as Arrived at the same time. The time of each status is shown under the status buttons in the stop details. The PDF report shows the final status (Success or Failed) and its time.

## Failure reasons MyWay comes with three failure reasons: "Address not found", "Customer unavailable" and "Parcel is wrong". Add the reasons you run into most often to mark failures faster: go to **Preferences** > **Failure Reasons**, or tap **Edit** next to Failure Reason on the Proof of Delivery screen. ## Quick statuses To set a status faster, swipe a stop to the right in route-following mode and pick **Arrived**, **Success** or **Failed** (see the screenshot below). The same options appear when you touch and hold a stop.

## Change proof later To change the status or proof of a completed stop, open the stop details. The proof is included in the [PDF report](/guides/export-your-route-and-share-it-with-others.md#files-export). Proof files are kept on your iPhone. To see how much space they take, go to **Preferences** > **Cache** > **Route Files**. Clearing the cache doesn't delete them. {% hint style="warning" %} When you complete a route, MyWay deletes the proof of stops that are still unfinished. {% endhint %}