MyWay Route Planner Knowledge Base
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What is MyWay Route Planner?
How much does MyWay Route Planner cost?
How to contact us?
FAQ
Does MyWay work in my area?
Where can I find all my routes and how to create a new one?
How many addresses can I add to a route?
Why some of my points are marked as incorrect or "Path not Found" or "Unexpected error"?
The route MyWay produced doesn't look correct?
Your privacy and where we store your data
I can't find an address
What if the app is crashing
Guides
How to use MyWay Route Planner
Managing your Routes
Import from file and multi-line import
Export your route and share it with others
How to import XLSX files from other apps?
Import stops with XLSX files - file example
Using MyWay without an internet connection (Offline Mode)
What Service Time should you choose?
Setting up correct Time Rate and Mileage Rates
Subscription Management
How to restore your purchase?
How to upgrade/downgrade MyWay subscription?
Which payment methods are supported?
How can I get a receipt for my purchase?
Why can't I buy a subscription?
How to change or add a payment method?
How to cancel your MyWay subscription?
How can I get a refund?
Use MyWay on multiple devices
Does app support Family Sharing on iOS?
I've been double charged
MyWay doesn't recognize my subscription
Special pricing for non-profit organisations and volunteers
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Home
What is MyWay Route Planner?
How to contact us?
FAQ: Jump right in
Read our FAQ to understand how MyWay works:
Does MyWay work in my area?
Where can I find all my routes and how to create a new one?
How many addresses can I add to a route?
Why some of my points are marked as incorrect or "Path not Found" or "Unexpected error"?
The route MyWay produced doesn't look correct?
Your privacy and where we store your data
I can't find an address
What if the app is crashing
Guides: Jump right in
Follow our handy guides to get started on the basics as quickly as possible:
How to use MyWay Route Planner
Managing your Routes
Import from file and multi-line import
Export your route and share it with others
How to import XLSX files from other apps?
How to import XLSX files from other apps?
Using MyWay without an internet connection (Offline Mode)
What Service Time should you choose?
Setting up correct Time Rate and Mileage Rates
Subscription Management: Jump right in
What to do if you have issues with your subscription:
How to restore your purchase?
How to upgrade/downgrade MyWay subscription?
Which payment methods are supported?
How can I get a receipt for my purchase?
Why can't I buy a subscription?
How to change or add a payment method?
How to cancel your MyWay subscription?
How can I get a refund?
Use MyWay on multiple devices
Does app support Family Sharing on iOS?
I've been double charged
MyWay doesn't recognize my subscription
Special pricing for non-profit organisations and volunteers
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What is MyWay Route Planner?
Last modified
1mo ago