# MyWay Knowledge Base - Home

**MyWay Route Planner builds very efficient routes.** MyWay Route optimizes a sequence of stops in your route and helps you save up to 30% of your time and money on fuel. Available from [Apple AppStore](https://apps.apple.com/app/apple-store/id1557014712?pt=120907681\&ct=FromWebsite\&mt=8), [Google Play](https://play.google.com/store/apps/details?id=com.proalab.mywayapp) and Web (coming soon).

<table data-view="cards" data-full-width="true"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>How to use MyWay Route Planner</strong></td><td></td><td></td><td><a href="guides/how-to-use-myway-route-planner">how-to-use-myway-route-planner</a></td></tr><tr><td><strong>Optimization Settings</strong></td><td></td><td></td><td><a href="guides/understand-optimisation-settings">understand-optimisation-settings</a></td></tr><tr><td><strong>Stop Settings</strong></td><td></td><td></td><td><a href="guides/understanding-stop-settings">understanding-stop-settings</a></td></tr><tr><td><strong>Navigation Settings</strong></td><td></td><td></td><td><a href="guides/understand-navigation-settings">understand-navigation-settings</a></td></tr><tr><td><strong>Managing your routes</strong></td><td></td><td></td><td><a href="guides/managing-your-routes">managing-your-routes</a></td></tr><tr><td><strong>Import Routes</strong></td><td></td><td></td><td><a href="guides/import-from-file-and-multi-line-import">import-from-file-and-multi-line-import</a></td></tr><tr><td><strong>Export Route &#x26; Share with others</strong></td><td></td><td></td><td><a href="guides/export-your-route-and-share-it-with-others">export-your-route-and-share-it-with-others</a></td></tr><tr><td><strong>Can't find Address</strong></td><td></td><td></td><td><a href="../i-cant-find-an-address#changing-data-provider">#changing-data-provider</a></td></tr><tr><td><strong>Contact Us</strong></td><td></td><td></td><td><a href="how-to-contact-us">how-to-contact-us</a></td></tr></tbody></table>

***

## Basics

{% content-ref url="what-is-myway-route-planner" %}
[what-is-myway-route-planner](https://help.mywayroute.com/what-is-myway-route-planner)
{% endcontent-ref %}

{% content-ref url="what-is-myway-route-planner/does-myway-work-in-my-area" %}
[does-myway-work-in-my-area](https://help.mywayroute.com/what-is-myway-route-planner/does-myway-work-in-my-area)
{% endcontent-ref %}

{% content-ref url="what-is-myway-route-planner/how-much-does-myway-route-planner-cost" %}
[how-much-does-myway-route-planner-cost](https://help.mywayroute.com/what-is-myway-route-planner/how-much-does-myway-route-planner-cost)
{% endcontent-ref %}

{% content-ref url="how-many-addresses-can-i-add-to-a-route" %}
[how-many-addresses-can-i-add-to-a-route](https://help.mywayroute.com/how-many-addresses-can-i-add-to-a-route)
{% endcontent-ref %}

{% content-ref url="i-cant-find-an-address" %}
[i-cant-find-an-address](https://help.mywayroute.com/i-cant-find-an-address)
{% endcontent-ref %}

{% content-ref url="is-there-any-difference-in-functionality-between-ios-version-and-android-version-of-myway" %}
[is-there-any-difference-in-functionality-between-ios-version-and-android-version-of-myway](https://help.mywayroute.com/is-there-any-difference-in-functionality-between-ios-version-and-android-version-of-myway)
{% endcontent-ref %}

{% content-ref url="what-is-myway-route-planner/what-languages-myway-supports" %}
[what-languages-myway-supports](https://help.mywayroute.com/what-is-myway-route-planner/what-languages-myway-supports)
{% endcontent-ref %}

{% content-ref url="how-to-contact-us" %}
[how-to-contact-us](https://help.mywayroute.com/how-to-contact-us)
{% endcontent-ref %}

{% content-ref url="service-status" %}
[service-status](https://help.mywayroute.com/service-status)
{% endcontent-ref %}

***

## Guides

Follow our handy guides to get started on the basics as quickly as possible:

{% content-ref url="guides/how-to-use-myway-route-planner" %}
[how-to-use-myway-route-planner](https://help.mywayroute.com/guides/how-to-use-myway-route-planner)
{% endcontent-ref %}

{% content-ref url="guides/understand-optimisation-settings" %}
[understand-optimisation-settings](https://help.mywayroute.com/guides/understand-optimisation-settings)
{% endcontent-ref %}

{% content-ref url="guides/managing-your-routes" %}
[managing-your-routes](https://help.mywayroute.com/guides/managing-your-routes)
{% endcontent-ref %}

{% content-ref url="guides/managing-your-contacts-and-places" %}
[managing-your-contacts-and-places](https://help.mywayroute.com/guides/managing-your-contacts-and-places)
{% endcontent-ref %}

{% content-ref url="guides/understand-vehicle-settings" %}
[understand-vehicle-settings](https://help.mywayroute.com/guides/understand-vehicle-settings)
{% endcontent-ref %}

{% content-ref url="guides/understanding-stop-settings" %}
[understanding-stop-settings](https://help.mywayroute.com/guides/understanding-stop-settings)
{% endcontent-ref %}

{% content-ref url="guides/understand-navigation-settings" %}
[understand-navigation-settings](https://help.mywayroute.com/guides/understand-navigation-settings)
{% endcontent-ref %}

{% content-ref url="guides/import-from-file-and-multi-line-import" %}
[import-from-file-and-multi-line-import](https://help.mywayroute.com/guides/import-from-file-and-multi-line-import)
{% endcontent-ref %}

{% content-ref url="guides/export-your-route-and-share-it-with-others" %}
[export-your-route-and-share-it-with-others](https://help.mywayroute.com/guides/export-your-route-and-share-it-with-others)
{% endcontent-ref %}

{% content-ref url="guides/proof-of-delivery" %}
[proof-of-delivery](https://help.mywayroute.com/guides/proof-of-delivery)
{% endcontent-ref %}

{% content-ref url="guides/planning-multi-day-routes" %}
[planning-multi-day-routes](https://help.mywayroute.com/guides/planning-multi-day-routes)
{% endcontent-ref %}

***

## FAQ

Read our FAQ to understand how MyWay works:

{% content-ref url="faq/the-route-myway-produced-doesnt-look-correct" %}
[the-route-myway-produced-doesnt-look-correct](https://help.mywayroute.com/faq/the-route-myway-produced-doesnt-look-correct)
{% endcontent-ref %}

{% content-ref url="faq/why-do-some-of-my-stops-have-issues-path-not-found-or-unexpected-error" %}
[why-do-some-of-my-stops-have-issues-path-not-found-or-unexpected-error](https://help.mywayroute.com/faq/why-do-some-of-my-stops-have-issues-path-not-found-or-unexpected-error)
{% endcontent-ref %}

{% content-ref url="faq/using-myway-without-an-internet-connection-offline-mode" %}
[using-myway-without-an-internet-connection-offline-mode](https://help.mywayroute.com/faq/using-myway-without-an-internet-connection-offline-mode)
{% endcontent-ref %}

{% content-ref url="faq/what-service-time-should-you-choose" %}
[what-service-time-should-you-choose](https://help.mywayroute.com/faq/what-service-time-should-you-choose)
{% endcontent-ref %}

{% content-ref url="faq/setting-up-correct-time-rate-and-mileage-rates-for-business-users" %}
[setting-up-correct-time-rate-and-mileage-rates-for-business-users](https://help.mywayroute.com/faq/setting-up-correct-time-rate-and-mileage-rates-for-business-users)
{% endcontent-ref %}

{% content-ref url="faq/what-if-the-app-is-crashing" %}
[what-if-the-app-is-crashing](https://help.mywayroute.com/faq/what-if-the-app-is-crashing)
{% endcontent-ref %}

{% content-ref url="faq/your-privacy-and-where-we-store-your-data" %}
[your-privacy-and-where-we-store-your-data](https://help.mywayroute.com/faq/your-privacy-and-where-we-store-your-data)
{% endcontent-ref %}

***

## Subscription Management

What to do if you have issues with your subscription:

{% content-ref url="subscription-management/myway-does-not-recognize-my-subscription" %}
[myway-does-not-recognize-my-subscription](https://help.mywayroute.com/subscription-management/myway-does-not-recognize-my-subscription)
{% endcontent-ref %}

{% content-ref url="subscription-management/how-to-upgrade-downgrade-myway-subscription" %}
[how-to-upgrade-downgrade-myway-subscription](https://help.mywayroute.com/subscription-management/how-to-upgrade-downgrade-myway-subscription)
{% endcontent-ref %}

{% content-ref url="subscription-management/which-payment-methods-are-supported" %}
[which-payment-methods-are-supported](https://help.mywayroute.com/subscription-management/which-payment-methods-are-supported)
{% endcontent-ref %}

{% content-ref url="subscription-management/how-to-change-or-add-a-payment-method" %}
[how-to-change-or-add-a-payment-method](https://help.mywayroute.com/subscription-management/how-to-change-or-add-a-payment-method)
{% endcontent-ref %}

{% content-ref url="subscription-management/how-can-i-get-a-receipt-for-my-purchase" %}
[how-can-i-get-a-receipt-for-my-purchase](https://help.mywayroute.com/subscription-management/how-can-i-get-a-receipt-for-my-purchase)
{% endcontent-ref %}

{% content-ref url="subscription-management/why-cant-i-buy-a-subscription" %}
[why-cant-i-buy-a-subscription](https://help.mywayroute.com/subscription-management/why-cant-i-buy-a-subscription)
{% endcontent-ref %}

{% content-ref url="subscription-management/how-to-cancel-your-myway-subscription" %}
[how-to-cancel-your-myway-subscription](https://help.mywayroute.com/subscription-management/how-to-cancel-your-myway-subscription)
{% endcontent-ref %}

{% content-ref url="subscription-management/how-can-i-get-a-refund" %}
[how-can-i-get-a-refund](https://help.mywayroute.com/subscription-management/how-can-i-get-a-refund)
{% endcontent-ref %}

{% content-ref url="subscription-management/use-myway-on-multiple-devices" %}
[use-myway-on-multiple-devices](https://help.mywayroute.com/subscription-management/use-myway-on-multiple-devices)
{% endcontent-ref %}

{% content-ref url="subscription-management/does-the-app-support-family-sharing-in-ios" %}
[does-the-app-support-family-sharing-in-ios](https://help.mywayroute.com/subscription-management/does-the-app-support-family-sharing-in-ios)
{% endcontent-ref %}

{% content-ref url="subscription-management/ive-been-double-charged" %}
[ive-been-double-charged](https://help.mywayroute.com/subscription-management/ive-been-double-charged)
{% endcontent-ref %}

{% content-ref url="subscription-management/special-pricing-for-non-profit-organizations-and-volunteers" %}
[special-pricing-for-non-profit-organizations-and-volunteers](https://help.mywayroute.com/subscription-management/special-pricing-for-non-profit-organizations-and-volunteers)
{% endcontent-ref %}

***

## Links

{% embed url="<https://www.mywayroute.com>" %}

{% embed url="<http://help.mywayroute.com>" %}

{% embed url="<https://mywayroute.statuspage.io>" %}

{% embed url="<https://apps.apple.com/app/apple-store/id1557014712?ct=FromHelp&mt=8&pt=120907681>" %}

{% embed url="<https://play.google.com/store/apps/details?id=com.proalab.mywayapp&pli=1>" %}