MyWay Knowledge Base - Home

Learn How To Do things in MyWay Route Planner, from planning your route to what can possibly go wrong.

MyWay Route Planner builds very efficient routes. MyWay Route optimizes a sequence of stops in your route and helps you to save up to 30% of your time and money on fuel. Available from Apple AppStore and Google Play


What is MyWay Route Planner?Does MyWay work in my area?How much does MyWay Route Planner cost?How many addresses can I add to a route?I can't find an addressIs there any difference in functionality iOS app and Android App?What languages MyWay supports?How to contact us?Service Status


Follow our handy guides to get started on the basics as quickly as possible:

How to use MyWay Route PlannerUnderstand Optimisation SettingsManaging your RoutesManaging your Contacts and PlacesUnderstand Vehicle SettingsUnderstanding Stop SettingsUnderstand Navigation SettingsImport from file and multi-line importHow to import XLSX files from other apps?Export your route and share it with othersProof of DeliveryPlanning Multi-Day routes


Read our FAQ to understand how MyWay works:

The route MyWay produced doesn't look correct?Why some of my points are marked as incorrect or "Path not Found" or "Unexpected error"?Using MyWay without an internet connection (Offline Mode)What Service Time should you choose?Setting up correct Time Rate and Mileage Rates (for Business Users)What if the app is crashingYour privacy and where we store your data

Subscription Management

What to do if you have issues with your subscription:

MyWay does not recognize my subscriptionHow to upgrade/downgrade MyWay subscription?Which payment methods are supported?How to change or add a payment method?How can I get a receipt for my purchase?Why can't I buy a subscription?How to cancel your MyWay subscription?How can I get a refund?Use MyWay on multiple devicesDoes the app support Family Sharing in iOS?I've been double chargedSpecial pricing for non-profit organizations and volunteers

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