MyWay Route Planner Knowledge Base
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What is MyWay Route Planner?
How much does MyWay Route Planner cost?
How to contact us?
FAQ
How many addresses can I add to a route?
Does MyWay work in my area?
Why some of my points are marked as incorrect or "Path not Found"?
The route MyWay produced doesn't look correct?
I can't find an address
What if the app is crashing
Guides
How to import XLSX files from other apps?
Import stops with XLSX files - file example
Using MyWay without an internet connection (Offline Mode)
What Service Time should you choose?
Subscription Management
How to restore your purchase?
How to upgrade/downgrade MyWay subscription?
Which payment methods are supported?
Why can't I buy a subscription?
How to change or add a payment method?
How to cancel your MyWay subscription?
How can I get a refund?
Use MyWay on multiple devices
Does app support Family Sharing on iOS?
I've been double charged
MyWay doesn't recognize my subscription
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Home
How to contact us?

FAQ: Jump right in

Read our FAQ to understand how MyWay works:
How many addresses can I add to a route?
Does MyWay work in my area?
Why some of my points are marked as incorrect or "Path not Found"?
The route MyWay produced doesn't look correct?
I can't find an address
What if the app is crashing
​

Guides: Jump right in

Follow our handy guides to get started on the basics as quickly as possible:
How to import XLSX files from other apps?
Using MyWay without an internet connection (Offline Mode)
What Service Time should you choose?

Subscription Management: Jump right in

What to do if you have issues with your subscription:
How to restore your purchase?
How to upgrade/downgrade MyWay subscription?
Which payment methods are supported?
Why can't I buy a subscription?
How to change or add a payment method?
How to cancel your MyWay subscription?
How can I get a refund?
Use MyWay on multiple devices
Does app support Family Sharing on iOS?
I've been double charged
MyWay doesn't recognize my subscription
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What is MyWay Route Planner?
Last modified 3d ago
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FAQ: Jump right in
Guides: Jump right in
Subscription Management: Jump right in