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MyWay Knowledge Base - Home

Learn How To Do things in MyWay Route Planner, from planning your route to what can possibly go wrong.

How to use MyWay Route Planner
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Optimization Settings
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Managing your Routes
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Stop Settings
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Navigation Settings
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Contact Us
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Basics
What is MyWay Route Planner?
Does MyWay work in my area?
How much does MyWay Route Planner cost?
How many addresses can I add to a route?
How to contact us?
Service Status
Guides
Follow our handy guides to get started on the basics as quickly as possible:
How to use MyWay Route Planner
Understand Optimisation Settings
Managing your Routes
Managing your Contacts and Places
Understand Vehicle Settings
Understanding Stop Settings
Understand Navigation Settings
Import from file and multi-line import
How to import XLSX files from other apps?
Export your route and share it with others
Proof of Delivery
Planning Multi-Day routes
FAQ
Read our FAQ to understand how MyWay works:
Why some of my points are marked as incorrect or "Path not Found" or "Unexpected error"?
The route MyWay produced doesn't look correct?
I can't find an address
Using MyWay without an internet connection (Offline Mode)
What Service Time should you choose?
Setting up correct Time Rate and Mileage Rates
What if the app is crashing
Your privacy and where we store your data
Subscription Management
What to do if you have issues with your subscription:
MyWay does not recognize my subscription
How to upgrade/downgrade MyWay subscription?
Which payment methods are supported?
How to change or add a payment method?
How can I get a receipt for my purchase?
Why can't I buy a subscription?
How to cancel your MyWay subscription?
How can I get a refund?
Use MyWay on multiple devices
Does app support Family Sharing on iOS?
I've been double charged
Special pricing for non-profit organizations and volunteers

What is MyWay Route Planner?

Last modified 17d ago