> For the complete documentation index, see [llms.txt](https://help.mywayroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywayroute.com/readme.md).

# MyWay Knowledge Base - Home

How to plan, optimize and run your routes with MyWay Route Planner.

{% hint style="info" %}
**Using MyWay on Android?** This knowledge base describes the iOS app version 3. For the Android app, see [Version 2](https://help.mywayroute.com/v2/).
{% endhint %}

**MyWay Route Planner builds very efficient routes.** It puts your stops in the best order, which makes routes about 30% shorter on average and saves you time and money on fuel ([see the data behind these figures](https://www.mywayroute.com/blog/how-much-does-route-optimization-save)). MyWay is available on the [App Store](https://apps.apple.com/app/apple-store/id1557014712?pt=120907681\&ct=FromWebsite\&mt=8), [Google Play](https://play.google.com/store/apps/details?id=com.proalab.mywayapp) (for the Android app, see [Version 2 of this knowledge base](https://help.mywayroute.com/v2/)) and Web (coming in late November – early December 2026).

<table data-view="cards" data-full-width="true"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>How to use MyWay Route Planner</strong></td><td></td><td></td><td><a href="/guides/how-to-use-myway-route-planner.md">How to use MyWay Route Planner</a></td></tr><tr><td><strong>Optimization Settings</strong></td><td></td><td></td><td><a href="/guides/understand-optimisation-settings.md">Understand Optimisation Settings</a></td></tr><tr><td><strong>Stop Settings</strong></td><td></td><td></td><td><a href="/guides/understanding-stop-settings.md">Understanding Stop Settings</a></td></tr><tr><td><strong>Navigation Settings</strong></td><td></td><td></td><td><a href="/guides/understand-navigation-settings.md">Understand Navigation Settings</a></td></tr><tr><td><strong>Managing your routes</strong></td><td></td><td></td><td><a href="/guides/managing-your-routes.md">Managing your Routes</a></td></tr><tr><td><strong>Import Routes</strong></td><td></td><td></td><td><a href="/guides/import-from-file-and-multi-line-import.md">Import from file and multi-line import</a></td></tr><tr><td><strong>Export Route &#x26; Share with others</strong></td><td></td><td></td><td><a href="/guides/export-your-route-and-share-it-with-others.md">Export your route and share it with others</a></td></tr><tr><td><strong>Can't find Address</strong></td><td></td><td></td><td><a href="/i-cant-find-an-address.md#changing-data-provider-address-geocoding-service">I can't find an address</a></td></tr><tr><td><strong>Contact Us</strong></td><td></td><td></td><td><a href="/how-to-contact-us.md">How to contact us?</a></td></tr></tbody></table>

***

## Basics

{% content-ref url="/pages/j4ZMDzdMSghUd6UmMkCc" %}
[What is MyWay Route Planner?](/what-is-myway-route-planner.md)
{% endcontent-ref %}

{% content-ref url="/pages/FmMPm3HeSc8sPXP5X9T8" %}
[What's new in MyWay 3](/what-is-myway-route-planner/whats-new-in-myway-3.md)
{% endcontent-ref %}

{% content-ref url="/pages/brg62azW252ScgChIS9z" %}
[Does MyWay work in my area?](/what-is-myway-route-planner/does-myway-work-in-my-area.md)
{% endcontent-ref %}

{% content-ref url="/pages/kuqRhv7UF72rHR2W14z0" %}
[How much does MyWay Route Planner cost?](/what-is-myway-route-planner/how-much-does-myway-route-planner-cost.md)
{% endcontent-ref %}

{% content-ref url="/pages/Swf5h4Pdz0cVmyLDrapE" %}
[How many addresses can I add to a route?](/how-many-addresses-can-i-add-to-a-route.md)
{% endcontent-ref %}

{% content-ref url="/pages/b4xJwbiA8kIETsw42Elf" %}
[I can't find an address](/i-cant-find-an-address.md)
{% endcontent-ref %}

{% content-ref url="/pages/LXrcfBP3MN7EFXfBttl7" %}
[Is there any difference in functionality between iOS version and Android version of MyWay?](/is-there-any-difference-in-functionality-between-ios-version-and-android-version-of-myway.md)
{% endcontent-ref %}

{% content-ref url="/pages/Fy74PWYLOY4bzF2xkJBy" %}
[What languages MyWay supports?](/what-is-myway-route-planner/what-languages-myway-supports.md)
{% endcontent-ref %}

{% content-ref url="/pages/DW76XarcKArlAUZ3xHan" %}
[How to contact us?](/how-to-contact-us.md)
{% endcontent-ref %}

{% content-ref url="/pages/Z0t9IdU1IgSYBng86gsy" %}
[Service Status](/service-status.md)
{% endcontent-ref %}

{% content-ref url="/pages/4C21h2jPA2p4Wd94J0iq" %}
[Limits and requirements](/limits-and-requirements.md)
{% endcontent-ref %}

{% content-ref url="/pages/TwlshhVcaF9SaOh6Izvf" %}
[Glossary](/glossary.md)
{% endcontent-ref %}

***

## Guides

Step-by-step guides to planning, running and sharing your routes:

{% content-ref url="/pages/Q1OALjrz7Ah3dIbH0pvg" %}
[How to use MyWay Route Planner](/guides/how-to-use-myway-route-planner.md)
{% endcontent-ref %}

{% content-ref url="/pages/bX5lQ0bTewCklPPNlosv" %}
[Understand Optimisation Settings](/guides/understand-optimisation-settings.md)
{% endcontent-ref %}

{% content-ref url="/pages/iZqNvhIm2R5bRxf5tud7" %}
[Managing your Routes](/guides/managing-your-routes.md)
{% endcontent-ref %}

{% content-ref url="/pages/f9v1UoAgPO7pFKmFVwgn" %}
[Managing your Contacts and Places](/guides/managing-your-contacts-and-places.md)
{% endcontent-ref %}

{% content-ref url="/pages/M6WKBZ6jWtoGGj2SKokw" %}
[Understand Vehicle Settings](/guides/understand-vehicle-settings.md)
{% endcontent-ref %}

{% content-ref url="/pages/BxmzxoMxGVCaM2YOJenT" %}
[Understanding Stop Settings](/guides/understanding-stop-settings.md)
{% endcontent-ref %}

{% content-ref url="/pages/5b9iKLapNNKkpsqrHQtH" %}
[Understand Navigation Settings](/guides/understand-navigation-settings.md)
{% endcontent-ref %}

{% content-ref url="/pages/W8GXo5sHvkzrtykIIDQA" %}
[Import from file and multi-line import](/guides/import-from-file-and-multi-line-import.md)
{% endcontent-ref %}

{% content-ref url="/pages/yzjr0ooQAnkTojmgCNzU" %}
[Export your route and share it with others](/guides/export-your-route-and-share-it-with-others.md)
{% endcontent-ref %}

{% content-ref url="/pages/83YBojUt5iSYtfoNquLo" %}
[Proof of Delivery](/guides/proof-of-delivery.md)
{% endcontent-ref %}

{% content-ref url="/pages/njXVbwnSux36eknJ7A7h" %}
[Planning Multi-Day routes](/guides/planning-multi-day-routes.md)
{% endcontent-ref %}

{% content-ref url="/pages/Y1tN3STULpXMqL7Nf1PB" %}
[App Settings (Preferences)](/guides/app-settings.md)
{% endcontent-ref %}

***

## FAQ

Quick answers, what error messages mean, and why a route looks the way it does:

{% content-ref url="/pages/YS6yOnu2joDPF9bJCkus" %}
[Common questions](/faq/common-questions.md)
{% endcontent-ref %}

{% content-ref url="/pages/bbhBc7dibGHuvHUd4m1l" %}
[Error messages and what they mean](/faq/error-messages.md)
{% endcontent-ref %}

{% content-ref url="/pages/zOHuFeZzFNGk6wNbwg1R" %}
[The route MyWay produced doesn't look correct?](/faq/the-route-myway-produced-doesnt-look-correct.md)
{% endcontent-ref %}

{% content-ref url="/pages/qMnAPU8mO1sdhbO75Zt3" %}
[Why do some of my stops have issues, "Path not Found" or "Unexpected error"](/faq/why-do-some-of-my-stops-have-issues-path-not-found-or-unexpected-error.md)
{% endcontent-ref %}

{% content-ref url="/pages/7SLZOkff3bENRr9KEgi2" %}
[Using MyWay without an internet connection (Offline Mode)](/faq/using-myway-without-an-internet-connection-offline-mode.md)
{% endcontent-ref %}

{% content-ref url="/pages/1mT05UQgG4Yr5uR3wD6d" %}
[What Service Time should you choose?](/faq/what-service-time-should-you-choose.md)
{% endcontent-ref %}

{% content-ref url="/pages/uY0lMvEFeVegS5FuciDl" %}
[What if the app is crashing](/faq/what-if-the-app-is-crashing.md)
{% endcontent-ref %}

{% content-ref url="/pages/nohx1NgSFdn3dme6haxg" %}
[Your privacy and where we store your data](/faq/your-privacy-and-where-we-store-your-data.md)
{% endcontent-ref %}

***

## Subscription Management

Plans, payments, receipts, refunds and other subscription questions:

{% content-ref url="/pages/qN2SsxtB02fTVfm4DosO" %}
[MyWay does not recognize my subscription](/subscription-management/myway-does-not-recognize-my-subscription.md)
{% endcontent-ref %}

{% content-ref url="/pages/LNO2a5zpgEPamWcs2SUn" %}
[How to upgrade/downgrade MyWay subscription?](/subscription-management/how-to-upgrade-downgrade-myway-subscription.md)
{% endcontent-ref %}

{% content-ref url="/pages/UpVuw008rjD7P8FFa9zH" %}
[Which payment methods are supported?](/subscription-management/which-payment-methods-are-supported.md)
{% endcontent-ref %}

{% content-ref url="/pages/9fKf5wnLG53PMunws4wg" %}
[How to change or add a payment method?](/subscription-management/how-to-change-or-add-a-payment-method.md)
{% endcontent-ref %}

{% content-ref url="/pages/8IJqgmzLLHWM8DnPg5Zb" %}
[How can I get a receipt for my purchase?](/subscription-management/how-can-i-get-a-receipt-for-my-purchase.md)
{% endcontent-ref %}

{% content-ref url="/pages/e0Z6TkkWxOYkqAPq5mu2" %}
[Why can't I buy a subscription?](/subscription-management/why-cant-i-buy-a-subscription.md)
{% endcontent-ref %}

{% content-ref url="/pages/rJxv8Ox8QbxxVffTKtG2" %}
[How to cancel your MyWay subscription?](/subscription-management/how-to-cancel-your-myway-subscription.md)
{% endcontent-ref %}

{% content-ref url="/pages/rdV32WtPPo4HO0Vw1rIG" %}
[How can I get a refund?](/subscription-management/how-can-i-get-a-refund.md)
{% endcontent-ref %}

{% content-ref url="/pages/1uh05pOXlISTeSa0nIXZ" %}
[Use MyWay on multiple devices](/subscription-management/use-myway-on-multiple-devices.md)
{% endcontent-ref %}

{% content-ref url="/pages/jnbU7JqMwm4ui6PI7Gx1" %}
[Does the app support Family Sharing in iOS?](/subscription-management/does-the-app-support-family-sharing-in-ios.md)
{% endcontent-ref %}

{% content-ref url="/pages/v1FNGmiJOi6ZuIwTHnnv" %}
[I've been double charged](/subscription-management/ive-been-double-charged.md)
{% endcontent-ref %}

{% content-ref url="/pages/5KS7BauQvqT5i7jl8Fnl" %}
[Special pricing for non-profit organizations and volunteers](/subscription-management/special-pricing-for-non-profit-organizations-and-volunteers.md)
{% endcontent-ref %}

***

## Links

{% embed url="<https://www.mywayroute.com>" %}

{% embed url="<http://help.mywayroute.com>" %}

{% embed url="<https://mywayroute.statuspage.io>" %}

{% embed url="<https://apps.apple.com/app/apple-store/id1557014712?ct=FromHelp&mt=8&pt=120907681>" %}

{% embed url="<https://play.google.com/store/apps/details?id=com.proalab.mywayapp&pli=1>" %}