I can't find an address

or address is wrong

MyWay has the most up-to-date database of addresses and places from Google Maps, Mapbox, Here, Apple, TomTom, ArcGis, and OpenStreetMap combined into one route planner. It means we do not rely on data from only one provider. However, it might be the case when an address is not in our database or it's inaccurate. Let's face it - every provider out there works better in some areas and not that great in others.

Changing Data Provider (Address Geocoding Service)

No data providers build the same. Some data providers work best in one region, another one in another. Sometimes it can be useful to change data providers and MyWay provides you with such an option. If you can't find addresses often, try to change the data provider in the app settings (main screen, main menu in the top right corner > Preference > Maps & Geocoding >Geocoding Provider)

Geocoding Data Provider Options

You also can change the geocoding provider from the address search screen. Just pick "Can't find address options" and try a different one.

For the USA, United Kingdom, Europe, Canada, and Australia we recommend Google, Apple, or Here, for the rest of the countries ArcGis or Here.

If the app recognizes addresses wrong, suggest another state or country

The app relies on a geocoding service and uses either your current location or the last added stop as a reference for searches. If location access is disabled or you previously added a stop in another state or country, that location might be affecting your results.

How to Fix It:

• Check Location Access – Ensure the app has permission to access your location.

• Verify Geocoding Provider – If there were recent changes, the app might be using a different provider with less accurate results.

• Set the Correct Search Context – Manually add the first stop in your actual area before pasting the full list.

If the app navigates you to a wrong address

The app may navigate you to a different address if “navigation by address” is enabled in the Nav Settings. MyWay offers two methods for sending stops to navigation apps like Google Maps, Apple Maps, and Waze. Check this article to understand the difference between these navigation options.

How to report an incorrect address in MyWay Route Planner?

In MyWay Route Planner, click on a menu icon in the top right. Then go to "Routes," then click on three dots next to the trip and choose the option "Report an Issue". Write down a message to us, and we will try to fix this incorrect address for you. Please provide us with addresses and screenshots so we can identify the problem and get it fixed in address databases.

How to report an incorrect address in Navigation Apps?

If you want to report an incorrect (or missing) address, we recommend doing this through Google Maps (short instructions on how to do this here) or through OpenStreetMap (here)

As soon as your report is reviewed and approved by Google or the OpenStreetMap community, you will see the correct address in your navigator and in MyWay Route Planner as well.