Understanding stop settings

How to use Priority, Time Window, and Stop Duration
To make sure your route matches your delivery instructions or real-world situations, MyWay has a couple of options you can set up for any stop:
  • Priority
  • Time Window
  • Service Time (Stop Duration)
Also, there are some other settings that can help you to classify each stop in your list, like:
  • Color
  • Notes
  • Tags
  • Contact Details
When the last set of stop settings is visual and do not affect the route optimization algorithm the first set of settings does affect optimization algorithms and can dramatically change the stop sequence. To be able to access those settings simply tap on the stop you added to the route to see a list of stop settings and params.


Does affect urgency and stop prioritization. If you need one or two stops to be visited ASAP use this setting to tell MyWay they have to be prioritized.
Please make sure you don't set priority for more than 2 stops. When every stop is a priority there are no priorities at all.

Time Windows

  • Arrive between Now and Anytime: The default setting. MyWay will place the stop in the route wherever it's more efficient
  • Arrive between 10 AM and Anytime: In this example, MyWay will make sure you'll arrive at the stop any time after 10 AM
  • Arrive between Now and 10 AM: In this example, MyWay will make sure you'll arrive at the stop any time before 10 AM
Use Time Windows when you need to be at a stop before, after, or between specific times. It's not recommended to have time windows for all stops or have them narrowed down to 1-2 hours (the best practice is considered between 3-5 hours)
Please keep in mind that in some cases when you have a time window for the majority of stops it is simply not possible to satisfy each and every time window constraint. In this case, MyWay will ignore some time windows and will build you the most efficient route possible based on that ignorance. MyWay will notify you which stops are outside of the time windows so you can prioritize them manually.
Also, time windows are going to be completely ignored if you choose route optimization for distance. The only one mode that support time windows is "optimization by time"

Service Time (Stop Duration)

To calculate accurate ETAs, MyWay needs to know how much time you'll spend at each stop. This is the amount of time between stopping your car for the delivery/catchup and leaving again for the next stop.
If you know a specific stop will take more or less time, you can use this option to add the correct duration. Each stop can have its own stop duration. Try setting up stop duration as accurately as possible. If it's off by even 1 or 2 minutes it can have a big impact on your ETAs. Please check our article on suggested stop durations.