MyWay Route Planner Knowledge Base
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  • What is MyWay Route Planner?
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    • How much does MyWay Route Planner cost?
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  • How many addresses can I add to a route?
  • I can't find an address
  • Is there any difference in functionality between iOS version and Android version of MyWay?
  • Service Status
  • How to contact us?
  • Guides
    • How to use MyWay Route Planner
    • Understand Optimisation Settings
    • Managing your Routes
    • Managing your Contacts and Places
    • Understand Vehicle Settings
    • Understanding Stop Settings
    • Understand Navigation Settings
    • Import from file and multi-line import
    • Export your route and share it with others
    • Proof of Delivery
    • Planning Multi-Day routes
  • FAQ
    • The route MyWay produced doesn't look correct?
    • Why do some of my stops have issues, "Path not Found" or "Unexpected error"
    • Using MyWay without an internet connection (Offline Mode)
    • What Service Time should you choose?
    • What if the app is crashing
    • Your privacy and where we store your data
  • Subscription Management
    • MyWay does not recognize my subscription
    • How to upgrade/downgrade MyWay subscription?
    • Which payment methods are supported?
    • How to change or add a payment method?
    • How can I get a receipt for my purchase?
    • Why can't I buy a subscription?
    • How to cancel your MyWay subscription?
    • How can I get a refund?
    • Use MyWay on multiple devices
    • Does the app support Family Sharing in iOS?
    • I've been double charged
    • Special pricing for non-profit organizations and volunteers
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  1. Subscription Management

How can I get a refund?

How to get a refund after cancelling the subscription or the free trial

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Last updated 8 months ago

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If you were charged after cancelling the subscription or forgot to cancel your free trial and have been charged, you might be eligible for a refund.

You might be eligible for a refund if:

  1. You did not refund an application subscription before (this should be your first application refund).

  2. The time between the subscription charge date and your refund request date is no longer than seven (7) days.

  3. You did not use application premium features between the subscription charge date and your refund request date.

Please keep in mind if you cancel a subscription and request a refund, you will not be able to use the application's premium features.

We do not store your credit card details and do not charge your bank account directly. All purchases on iPhone or iPad go through the Apple App Store, and all purchases on Android devices are handled by Google Play Market.

Unfortunately, we can't issue refunds from our end, as we don't have any direct control over refunds, but you can follow the instructions below to apply for a refund on the Apple App Store or Google Play Store.

Apple App Store (iPhone, iPad)

on how you can apply for a refund on the Apple app store. Apple will review each case individually.

Google Play Store (Android)

If you were charged in the past 48 hours, Google will most likely refund the charges right away. If the charge was more than 48 hours ago, Google will consider your refund request, depending on the circumstances. You can .

Here are the instructions
submit a refund request here