> For the complete documentation index, see [llms.txt](https://help.mywayroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywayroute.com/subscription-management/how-can-i-get-a-refund.md).

# How can I get a refund?

How to get a refund if you were charged after canceling your subscription or free trial

{% hint style="info" %}
**Using MyWay on Android?** This page describes the iOS app version 3. See [Version 2 of this page](https://help.mywayroute.com/v2/subscription-management/how-can-i-get-a-refund).
{% endhint %}

If you were charged after canceling your subscription, or forgot to cancel your free trial, you might be eligible for a refund.

You might be eligible for a refund if:

1. You did not refund an application subscription before (this should be your first application refund).
2. The time between the subscription charge date and your refund request date is no longer than seven (7) days.
3. You did not use application premium features between the subscription charge date and your refund request date.

Keep in mind: **if you cancel a subscription and request a refund, you will not be able to use the application's premium features**.

{% hint style="warning" %}
We do not store your credit card details and do not charge your bank account directly. All purchases on iPhone or iPad go through the Apple App Store, and all purchases on Android devices are handled by Google Play.
{% endhint %}

**Unfortunately, we can't issue refunds from our end**, as we don't have any direct control over refunds. You can apply for a refund with the Apple App Store or Google Play as described below.

### **Apple App Store (iPhone, iPad)** <a href="#apple-app-store" id="apple-app-store"></a>

[Here are the instructions](https://support.apple.com/en-us/HT204084) on how to apply for a refund on the Apple App Store. Apple reviews each case individually.

While your subscription is active, you can also open this page from MyWay: open the menu (☰, top right) and tap **Refund**.

### Google Play Store (Android) <a href="#h_4f481eb860" id="h_4f481eb860"></a>

If you were charged in the past 48 hours, Google will most likely refund the charge right away. If the charge was more than 48 hours ago, Google decides on your request depending on the circumstances. You can [submit a refund request here](https://support.google.com/googleplay/answer/2479637?hl=en).

{% hint style="info" %}
If you don't want to be charged again, also [cancel your subscription](/subscription-management/how-to-cancel-your-myway-subscription.md): a refund doesn't cancel it.
{% endhint %}