MyWay Route Planner Knowledge Base
MyWay Route Website
  • MyWay Knowledge Base - Home
  • What is MyWay Route Planner?
    • Does MyWay work in my area?
    • How much does MyWay Route Planner cost?
    • What languages MyWay supports?
  • How many addresses can I add to a route?
  • I can't find an address
  • Is there any difference in functionality between iOS version and Android version of MyWay?
  • Service Status
  • How to contact us?
  • Guides
    • How to use MyWay Route Planner
    • Understand Optimisation Settings
    • Managing your Routes
    • Managing your Contacts and Places
    • Understand Vehicle Settings
    • Understanding Stop Settings
    • Understand Navigation Settings
    • Import from file and multi-line import
    • Export your route and share it with others
    • Proof of Delivery
    • Planning Multi-Day routes
  • FAQ
    • The route MyWay produced doesn't look correct?
    • Why do some of my stops have issues, "Path not Found" or "Unexpected error"
    • Using MyWay without an internet connection (Offline Mode)
    • What Service Time should you choose?
    • What if the app is crashing
    • Your privacy and where we store your data
  • Subscription Management
    • MyWay does not recognize my subscription
    • How to upgrade/downgrade MyWay subscription?
    • Which payment methods are supported?
    • How to change or add a payment method?
    • How can I get a receipt for my purchase?
    • Why can't I buy a subscription?
    • How to cancel your MyWay subscription?
    • How can I get a refund?
    • Use MyWay on multiple devices
    • Does the app support Family Sharing in iOS?
    • I've been double charged
    • Special pricing for non-profit organizations and volunteers
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  • Google Play Store (Android):

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  1. Subscription Management

MyWay does not recognize my subscription

Learn about restoring your subscription

PreviousYour privacy and where we store your dataNextHow to upgrade/downgrade MyWay subscription?

Last updated 4 months ago

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You have an active subscription and paid the subscription fee this month. However, you can't access the full version of MyWay because the app asks you to start another free trial.

Apple App Store (iPhone, iPad):

  • In MyWay Route Planner, click the menu icon on the top right side of the app, find "Restore Purchases" in the Premium section, and click on it. Wait for the app to restore your purchase.

If the first option doesn't work, please delete and reinstall the app to resolve the issue.

Google Play Store (Android):

  • Delete the app and reinstall it to resolve the issue.

  • When downloading the app, make sure you use the same Google Play account you originally used to subscribe to MyWay. To change accounts on the Google Play Store, .

Please be aware that sharing a subscription between Android and iOS is impossible. For example, if you started a subscription on Android, you won't be able to access the full version of MyWay Route Planner on your iPhone unless you start a separate subscription on iPhone (and pay for a sesubscription on both Android and iPhone). The inability to transfer subscriptions between platforms (iOS and Android) is not our decision. Apple and Google explicitly state in their policies that such transfers are not allowed and strictly enforce this restriction.

Please be aware that if you try to restore a subscription, but the subscription is not restored, it means you don't have an active subscription for this account. Please make sure you are using the same AppleID Account on both devices.

follow these instructions