> For the complete documentation index, see [llms.txt](https://help.mywayroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywayroute.com/subscription-management/myway-does-not-recognize-my-subscription.md).

# MyWay does not recognize my subscription

Restore your subscription if MyWay doesn't recognize it

{% hint style="info" %}
**Using MyWay on Android?** This page describes the iOS app version 3. See [Version 2 of this page](https://help.mywayroute.com/v2/subscription-management/myway-does-not-recognize-my-subscription).
{% endhint %}

You have an active subscription and paid for this month, but MyWay doesn't give you Premium, or the app offers you to subscribe again.

### **Restore your purchase (iPhone, iPad)** <a href="#ios-iphone-or-ipad" id="ios-iphone-or-ipad"></a>

1. Open the menu (☰, top right).
2. In the **Subscription** section, tap **Restore Purchases**.
3. Wait for MyWay to restore your purchase. When it's done, you see "Restored!".

You can also tap **Get Premium** in the menu and then **Restore** (top left).

If you see "No purchases to restore", check your internet connection and try again.

{% hint style="info" %}
Make sure you are signed in to the App Store with the same Apple ID you used to subscribe. The free trial is available only once per Apple ID, so if you subscribed before, MyWay offers you to subscribe instead of starting a trial.
{% endhint %}

If the subscription is still not restored, this Apple ID has no active MyWay subscription. Make sure you use the same Apple ID on all your devices. If nothing helps, please [contact us](/how-to-contact-us.md).

### **Google Play Store (Android)**

1. Delete the app and install it again.
2. When you download the app, use the same Google Play account you originally used to subscribe to MyWay. To change accounts on Google Play, [follow these instructions](https://support.google.com/googleplay/answer/2521798?hl=en).

{% hint style="danger" %}
On iPhone, we don't recommend deleting the app to fix this issue: your routes and saved places are stored on your iPhone and are deleted together with the app.
{% endhint %}

{% hint style="warning" %}
A subscription can't be shared between Android and iOS. For example, if you started a subscription on Android, you can't use Premium on your iPhone unless you start a separate subscription on iPhone (and pay for both). The inability to transfer subscriptions between platforms (iOS and Android) is not our decision. Apple and Google explicitly state in their policies that such transfers are not allowed and strictly enforce this restriction.
{% endhint %}