# MyWay does not recognize my subscription

You have an active subscription and paid the subscription fee this month. However, you can't access the full version of MyWay because the app asks you to start another free trial.

### **Apple App Store (iPhone, iPad):** <a href="#ios-iphone-or-ipad" id="ios-iphone-or-ipad"></a>

* In MyWay Route Planner, click the menu icon on the top right side of the app, find "Restore Purchases" in the Premium section, and click on it. Wait for the app to restore your purchase.

If the first option doesn't work, please delete and reinstall the app to resolve the issue.

### **Google Play Store (Android):**

* Delete the app and reinstall it to resolve the issue.
* When downloading the app, make sure you use the same Google Play account you originally used to subscribe to MyWay. To change accounts on the Google Play Store, [follow these instructions](https://support.google.com/googleplay/answer/2521798?hl=en).

{% hint style="warning" %}
Please be aware that sharing a subscription between Android and iOS is impossible. For example, if you started a subscription on Android, you won't be able to access the full version of MyWay Route Planner on your iPhone unless you start a separate subscription on iPhone (and pay for a sesubscription on both Android and iPhone). The inability to transfer subscriptions between platforms (iOS and Android) is not our decision. Apple and Google explicitly state in their policies that such transfers are not allowed and strictly enforce this restriction.
{% endhint %}

Please be aware that if you try to restore a subscription, but the subscription is not restored, it means you don't have an active subscription for this account. Please make sure you are using the same AppleID Account on both devices.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.mywayroute.com/subscription-management/myway-does-not-recognize-my-subscription.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.