> For the complete documentation index, see [llms.txt](https://help.mywayroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywayroute.com/v3/subscription-management/ive-been-double-charged.md).

# I've been double charged

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**Using MyWay on Android?** This page describes the iOS app version 3. See [Version 2 of this page](https://help.mywayroute.com/subscription-management/ive-been-double-charged).
{% endhint %}

First of all, a double charge is not a common issue, but it might still happen because of the way the Apple App Store works. The good news is it is pretty easy to sort out.

There are a few reasons you might see a double charge from MyWay:

#### 1. Hold not correctly handled by your bank <a href="#h_f37520469e" id="h_f37520469e"></a>

If you've recently subscribed to MyWay, a double charge might be caused by a hold. Apple places a hold on your account to see if there are sufficient funds. As soon as you finish your free trial and the first charge goes through, the hold is removed by Apple. Unfortunately, some banks don't handle this correctly. Instead, they show the hold as a charge and may take up to a month before showing the hold has been removed. Please let us know if the hold isn't removed after 1 month.

#### 2. Your previous payment was late <a href="#h_845ae006ea" id="h_845ae006ea"></a>

If you were late paying your subscription fee last month, Apple could charge you twice for last month and this month. A double charge might also occur if your subscription was automatically canceled because Apple couldn't charge the payment, and now you've restarted the subscription.

#### 3. Subscribed with two Apple IDs <a href="#h_fa2e6e75db" id="h_fa2e6e75db"></a>

One Apple ID can't have two active MyWay subscriptions at the same time. If you've been charged twice, you might have subscribed with two different Apple IDs (for example, on two devices). You can check [your Apple purchases here](https://support.apple.com/en-us/HT204088). Please [cancel](/v3/subscription-management/how-to-cancel-your-myway-subscription.md) the one you don't need and [apply for a refund](/v3/subscription-management/how-can-i-get-a-refund.md).

If you switched from the Monthly to the Annual plan in MyWay, you are not charged twice: the annual plan starts at the next renewal date of your monthly plan.

#### 4. Started a subscription on both iPhone and Android <a href="#h_de3ce1f52b" id="h_de3ce1f52b"></a>

You might have started a subscription on both an Apple and an Android device. You can [check that here for Apple](https://support.apple.com/en-us/HT204088) and [here for Android](https://play.google.com/store/account/subscriptions). Please cancel the subscription you don't want to use anymore and apply for a refund: on iPhone, see [how to cancel](/v3/subscription-management/how-to-cancel-your-myway-subscription.md) and [how to get a refund](/v3/subscription-management/how-can-i-get-a-refund.md); on Android, see [Version 2 of this knowledge base](https://help.mywayroute.com/subscription-management/how-to-cancel-your-myway-subscription).

#### 5. Other <a href="#h_b60472697a" id="h_b60472697a"></a>

If none of the above helps, you can also dispute all charges at your bank. If you wait for 1 month, all disputed charges will be canceled, and now you can safely start a new subscription. If that doesn't help either, please [contact us](/v3/how-to-contact-us.md) and send us a screenshot of all charges, and we will be able to assist you.