> For the complete documentation index, see [llms.txt](https://help.mywayroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywayroute.com/v3/subscription-management/how-can-i-get-a-refund.md).

# How can I get a refund?

How to get a refund after cancelling the subscription or the free trial

{% hint style="info" %}
**Using MyWay on Android?** This page describes the iOS app version 3. See [Version 2 of this page](https://help.mywayroute.com/subscription-management/how-can-i-get-a-refund).
{% endhint %}

If you were charged after cancelling the subscription or forgot to cancel your free trial and have been charged, you might be eligible for a refund.

You might be eligible for a refund if:

1. You did not refund an application subscription before (this should be your first application refund).
2. The time between the subscription charge date and your refund request date is no longer than seven (7) days.
3. You did not use application premium features between the subscription charge date and your refund request date.

Please keep in mind **if you cancel a subscription and request a refund, you will not be able to use the application's premium features**.

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We do not store your credit card details and do not charge your bank account directly. All purchases on iPhone or iPad go through the Apple App Store.
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**Unfortunately, we can't issue refunds from our end**, as we don't have any direct control over refunds, but you can follow the instructions below to apply for a refund on the Apple App Store.

### **Apple App Store (iPhone, iPad)** <a href="#apple-app-store" id="apple-app-store"></a>

[Here are the instructions](https://support.apple.com/en-us/HT204084) on how you can apply for a refund on the Apple App Store. Apple will review each case individually.

While your subscription is active, you can also open this page from MyWay: menu (three lines, top right corner of the map) > "Refund".

{% hint style="info" %}
If you don't want to be charged again, also [cancel your subscription](/v3/subscription-management/how-to-cancel-your-myway-subscription.md): a refund doesn't cancel it.
{% endhint %}