> For the complete documentation index, see [llms.txt](https://help.mywayroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywayroute.com/v3/faq/what-if-the-app-is-crashing.md).

# What if the app is crashing

{% hint style="info" %}
**Using MyWay on Android?** This page describes the iOS app version 3. See [Version 2 of this page](https://help.mywayroute.com/faq/what-if-the-app-is-crashing).
{% endhint %}

If the app is freezing, crashing, or not working, please try these steps:

1. Close MyWay and open it again.
2. Make sure you have the latest version of MyWay from the App Store and the latest iOS version.
3. Clear the app cache: menu (three lines, top right corner of the map) > Preferences > "Cache" > "Clear Cache". It deletes map data and other temporary files only; your routes and saved places aren't affected.
4. If nothing helps, please [contact us](/v3/how-to-contact-us.md) ("Talk to Us" in the menu) and describe what you did before the crash.

When MyWay crashes, it sends us a crash report automatically the next time you open the app, so we can find and fix the problem.

{% hint style="danger" %}
Please keep in mind that your routes, saved places and proof of delivery are stored on your iPhone. If you delete the app, they are deleted too, and we can't restore them. Before reinstalling, save the routes you need, for example as a [PDF report or a route copy](/v3/guides/export-your-route-and-share-it-with-others.md).
{% endhint %}

After reinstalling the app, make sure you're signed in to the App Store with the correct Apple ID. You might need to [restore your purchase](/v3/subscription-management/myway-does-not-recognize-my-subscription.md).