# MyWay Route Planner Knowledge Base

## MyWay Route Planner Knowledge Base

- [MyWay Knowledge Base - Home](https://help.mywayroute.com/myway-knowledge-base-home.md): Learn how to do things in MyWay Route Planner.
- [What is MyWay Route Planner?](https://help.mywayroute.com/what-is-myway-route-planner.md)
- [Does MyWay work in my area?](https://help.mywayroute.com/what-is-myway-route-planner/does-myway-work-in-my-area.md): Does MyWay Route Planner work in your country and town?
- [How much does MyWay Route Planner cost?](https://help.mywayroute.com/what-is-myway-route-planner/how-much-does-myway-route-planner-cost.md): Why do I have to pay for MyWay Route Planner?
- [What languages MyWay supports?](https://help.mywayroute.com/what-is-myway-route-planner/what-languages-myway-supports.md)
- [How many addresses can I add to a route?](https://help.mywayroute.com/how-many-addresses-can-i-add-to-a-route.md): How many stops can I add to MyWay?
- [I can't find an address](https://help.mywayroute.com/i-cant-find-an-address.md): or address is wrong
- [Is there any difference in functionality between iOS version and Android version of MyWay?](https://help.mywayroute.com/is-there-any-difference-in-functionality-between-ios-version-and-android-version-of-myway.md)
- [Service Status](https://help.mywayroute.com/service-status.md)
- [How to contact us?](https://help.mywayroute.com/how-to-contact-us.md): Or suggest a feature or report any issue with the app
- [How to use MyWay Route Planner](https://help.mywayroute.com/guides/how-to-use-myway-route-planner.md): Route modes, stop parameters, optimization modes, etc.
- [Understand Optimisation Settings](https://help.mywayroute.com/guides/understand-optimisation-settings.md): Route Optimisation types, Route Optimisation parameters, Update Route and Reoptimisation options
- [Managing your Routes](https://help.mywayroute.com/guides/managing-your-routes.md): Create, Save and Plan your routes in MyWay Route Planner
- [Managing your Contacts and Places](https://help.mywayroute.com/guides/managing-your-contacts-and-places.md): Favorites, places, contacts
- [Understand Vehicle Settings](https://help.mywayroute.com/guides/understand-vehicle-settings.md): Vehicle types: car, van, small truck and truck
- [Understanding Stop Settings](https://help.mywayroute.com/guides/understanding-stop-settings.md): How to use Priority, Time Window, and Stop Duration
- [Understand Navigation Settings](https://help.mywayroute.com/guides/understand-navigation-settings.md): Navigation apps and navigation types
- [Import from file and multi-line import](https://help.mywayroute.com/guides/import-from-file-and-multi-line-import.md)
- [How to import XLSX files from other apps?](https://help.mywayroute.com/guides/how-to-import-xlsx-files-from-other-apps.md)
- [Export your route and share it with others](https://help.mywayroute.com/guides/export-your-route-and-share-it-with-others.md): This page will explain how you can export, and share your route with others
- [Proof of Delivery](https://help.mywayroute.com/guides/proof-of-delivery.md): Visit tracking, Visit Confirmation, Proof of Visit, Delivery Status, Delivery Confirmation.
- [Planning Multi-Day routes](https://help.mywayroute.com/guides/planning-multi-day-routes.md)
- [The route MyWay produced doesn't look correct?](https://help.mywayroute.com/faq/the-route-myway-produced-doesnt-look-correct.md): Learn why routes might not look optimal and what settings affect optimization quality.
- [Why do some of my stops have issues, "Path not Found" or "Unexpected error"](https://help.mywayroute.com/faq/why-do-some-of-my-stops-have-issues-path-not-found-or-unexpected-error.md)
- [Setting up correct Time Rate and Mileage Rates (for Business Users)](https://help.mywayroute.com/faq/setting-up-correct-time-rate-and-mileage-rates-for-business-users.md)
- [Using MyWay without an internet connection (Offline Mode)](https://help.mywayroute.com/faq/using-myway-without-an-internet-connection-offline-mode.md): Planning your route and navigating to your stops when you're offline.
- [What Service Time should you choose?](https://help.mywayroute.com/faq/what-service-time-should-you-choose.md): Recommendation about the Stop Duration (Service Time) to choose to get the best route optimization results
- [What if the app is crashing](https://help.mywayroute.com/faq/what-if-the-app-is-crashing.md)
- [Your privacy and where we store your data](https://help.mywayroute.com/faq/your-privacy-and-where-we-store-your-data.md): Where do we store favorites, routes, and all your data?
- [MyWay does not recognize my subscription](https://help.mywayroute.com/subscription-management/myway-does-not-recognize-my-subscription.md): Learn about restoring your subscription
- [How to upgrade/downgrade MyWay subscription?](https://help.mywayroute.com/subscription-management/how-to-upgrade-downgrade-myway-subscription.md): Learn about how to upgrade/downgrade your subscription on iOS platform or Android platform
- [Which payment methods are supported?](https://help.mywayroute.com/subscription-management/which-payment-methods-are-supported.md): Supported payment methods for the app subscription
- [How to change or add a payment method?](https://help.mywayroute.com/subscription-management/how-to-change-or-add-a-payment-method.md): Follow these instructions to change or add a payment method on iOS or Android platform
- [How can I get a receipt for my purchase?](https://help.mywayroute.com/subscription-management/how-can-i-get-a-receipt-for-my-purchase.md): Want to know how you can get an invoice or receipt to claim expenses as a business?
- [Why can't I buy a subscription?](https://help.mywayroute.com/subscription-management/why-cant-i-buy-a-subscription.md)
- [How to cancel your MyWay subscription?](https://help.mywayroute.com/subscription-management/how-to-cancel-your-myway-subscription.md): Learn about how to cancel your subscription on iPhone/iPad devices or Android devices
- [How can I get a refund?](https://help.mywayroute.com/subscription-management/how-can-i-get-a-refund.md): How to get a refund after cancelling the subscription or the free trial
- [Use MyWay on multiple devices](https://help.mywayroute.com/subscription-management/use-myway-on-multiple-devices.md): or migrate subscription from one device to another
- [Does the app support Family Sharing in iOS?](https://help.mywayroute.com/subscription-management/does-the-app-support-family-sharing-in-ios.md)
- [I've been double charged](https://help.mywayroute.com/subscription-management/ive-been-double-charged.md)
- [Special pricing for non-profit organizations and volunteers](https://help.mywayroute.com/subscription-management/special-pricing-for-non-profit-organizations-and-volunteers.md): Special price for charity, non-profit and volunteers